Welcome to Digi Era Technologies, proudly operating under the banner of AscendDigital Technologies Private Limited. At Digi Era Technologies, accessible from www.digiera.tech, we specialize in a wide range of digital services tailored to meet the dynamic needs of businesses and individuals alike. Our offerings encompass everything from innovative web design and development to comprehensive branding, search engine optimization (SEO), digital marketing, and beyond. We are dedicated to providing exceptional service in social media maintenance, content creation, mobile app development, graphic design, and various multimedia productions including video and photo shooting. Our technical expertise also extends to Zoho product setup and maintenance, as well as PC building, server setup, and maintenance. As you navigate and utilize our website and services, these Terms and Conditions serve as a binding agreement between you and our company, ensuring a clear understanding of mutual expectations and responsibilities.

1. Acceptance of Terms

By accessing and using our website and services, you signify your acceptance of these Terms and Conditions. Should you disagree with any part of these terms, we kindly ask that you refrain from using our platform. It's important to note that these terms apply to all visitors and users of our website.

2. Description of Services

Our services are diverse and cater to a broad spectrum of digital needs. We pride ourselves on offering high-quality web design and development services, ensuring that your online presence is both visually appealing and functionally robust. Our branding and SEO services are designed to elevate your brand's visibility and market presence. In the realm of digital marketing and social media maintenance, we provide strategic solutions to enhance your digital footprint and engage with your audience effectively. Content creation, mobile app development, and graphic design are also key areas where we excel, providing creative and innovative solutions. Additionally, our expertise in video production, photo shooting, and brand shooting enables us to offer comprehensive multimedia services. Technical services such as Zoho product setup, PC building, server setup, and digital form creation are integral to our portfolio, ensuring that we cater to the technical and infrastructural needs of our clients.

3. User Interaction and Payment Terms

Your interaction with our service is of paramount importance to us. Users can explore our service offerings on our website and reach out to us through the inquiry form for service requests. This form is designed to gather all necessary details to understand and fulfill your project requirements comprehensively. Our interaction with you may include face-to-face meetings or email correspondence to refine project details and provide you with a customized quote. In terms of payment, we offer flexible options including stage payments or full payment upfront, depending on the nature and scope of the project. Full payment is required before the final delivery of services. Deliverables are typically provided via cloud link or email, ensuring a smooth and efficient handover process. For More information visit www.digiera.tech/legal/payment-terms.html

4. Intellectual Property

The content displayed on our website, including but not limited to text, graphics, images, illustrations, icons, videos, and photographs, is the property of Digi Era Technologies and AscendDigital Technologies Private Limited. This content also includes materials that we have developed for our clients, showcased in our portfolio with due permission. We hold valid licenses for content obtained from third-party sources like Freepik, Envato Elements, Pixabay, Pexels, and Unsplash. It's also noteworthy that Digi Era Technologies is a registered trademark under the ownership of Mr. Sudhir M G, adding a layer of legal protection and brand uniqueness to our services. For more information visit www.digeira.tech/legal/intellectual-property.html

5. Limitation of Liability

Digi Era Technologies endeavors to provide accurate and current information on our website. However, we do not warrant or guarantee the accuracy, reliability, or completeness of the content provided. The use of our website and services is at your own risk. We are not liable for any direct, indirect, incidental, consequential, or punitive damages arising from your access to or use of our website and services. This limitation of liability applies to all damages of any kind, including but not limited to loss of data, income or profit, loss of or damage to property, and claims of third parties.

6. User Conduct

We expect all users of our website and services to conduct themselves in a lawful and respectful manner. Users are prohibited from engaging in activities that are illegal, infringing upon the rights of others, or harmful to others. This includes, but is not limited to, unauthorized use of our content, infringement of intellectual property rights, harassment, spamming, spreading malicious software, or engaging in fraudulent activities. We reserve the right to terminate or suspend access to our services for users who violate these guidelines.

7. Termination and Suspension

Digi Era Technologies reserves the right to terminate or suspend access to our services at any time, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms and Conditions. Upon termination, your right to use our services, your right to use the Service will immediately cease. All provisions of the Terms and Conditions which, by their nature, should survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability, shall survive termination.

8. Dispute Resolution

In the event of any dispute arising in relation to our services or these Terms and Conditions, we encourage an initial approach of direct communication via email or phone call to seek resolution. Should disputes not be resolved amicably, they may be subject to mediation or legal proceedings. For any legal disputes, jurisdiction shall rest exclusively with the courts located in Tamil Nadu, India, where AscendDigital Technologies Private Limited is registered and operates.

9. Amendments to the Terms

Digi Era Technologies reserves the right to modify or replace these Terms and Conditions at any time. When we make changes, we will post the revised Terms on our website and update the "Last Updated" date. We will also notify our users of significant changes through email using the addresses provided to us. Continued use of our services following such changes will constitute acceptance of the new Terms and Conditions.

10. Refund and Cancellation Policy

Our refund and cancellation policy is designed to be fair and equitable. Refunds are available under specific conditions, such as project delays beyond the agreed timeline or if a project is canceled before initiation. Please refer to our detailed Refund Policy available at www.digiera.tech/legal/refund-policy.html for comprehensive information.

11. Third-Party Links and Services

Our website may feature links to third-party websites and incorporate third-party services. We are not responsible for the content, privacy policies, or practices of these external sites. Users are encouraged to review the Terms and Conditions and Privacy Policies of these third-party sites.

12. Compliance with Law

We comply with all applicable laws, including the Digital Personal Data Protection Act 2023 in India, GDPR in the European Union, and other international data protection laws. Our commitment to legal compliance ensures the responsible management of user data across all jurisdictions.

13. Grievance Redressal

For any grievances or concerns regarding our services, please contact our Grievance Officer through the following channels:

• Email: legal@digiera.tech or legal@ascenddigitech.com
• Phone: +91 73059 53526,+91 422-6794606 We are committed to addressing your concerns in compliance with applicable laws.

14. Contact Information

For any inquiries or support related to our Terms and Conditions, please reach out to us at:

• Email: legal@ascenddigitech.com, info@ascenddigitech.com or legal@digiera.tech
• Phone: +91 422-6794606,+91 73059 53526

15. Additional Legal Information

For more comprehensive legal information, please also visit the legal pages of our parent company, AscendDigital Technologies Private Limited, at www.ascenddigitech.com/legal . All Payments, billings and Tax Invoices are done under the parent company name.