1. Eligibility Criteria for Returns/Refunds

At Digi Era Technologies, we aim to ensure customer satisfaction with our services. However, we understand that there may be situations where a return or refund is requested. Our policy includes:

• Refunds Before Project Start: A full refund is available if a cancellation request is made within 1 day of project initiation or before the project starts.
• Partial Refunds at Project Completion: If you are not satisfied with the completed project, a partial refund of 50% of the service cost may be considered. In such cases, delivered materials (like logos, websites) should not be used, and any third-party subscriptions or purchases will be transferred to you without a refund.
• Non-Refundable Services: Any third-party services, subscriptions, and purchases, as well as services rendered after the project has gone live, are non-refundable.

2. Process for Initiating a Return/Refund

To request a refund, please follow these steps:
• Send an email to [insert email address] stating your desire to request a refund. If your request meets our refund criteria, we will respond with a Refund Request Form.
• Complete and submit the Refund Request Form.
• Upon approval, the refund will be processed within 10 business days.

3. Refund Processing Tim

Refunds are processed within 10 business days after the receipt and approval of the Refund Request Form.

4. Refund Method

Refunds will be issued using the original payment method used by the customer.

5. Non-Refundable Items and Services

Please note that the following are non-refundable:

• Please note that the following are non-refundable:
• Purchases made from third-party vendors.
• Services that have already been rendered and the project has gone live

6. Policy Updates

Please note that our Return/Refund Policy is subject to change. We recommend reviewing this policy periodically to stay informed of any updates.

7. Contact Information

For any inquiries or support , please reach out to us at:
• Email: legal@ascenddigitech.com,info@ascenddigitech.com or egal@digiera.tech
• Phone: +91 422-6794606, +91 73059 53526

8. Additional Legal Information

For more comprehensive legal information, please also visit the legal pages of our parent company, AscendDigital Technologies Private Limited, at www.ascenddigitech.com/legal . All Payments, billings and Tax Invoices are done under the parent company name.